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Shipping and Returns

SHIPPING - RETURNS - CANCELLATIONS

 

DOMESTIC RETURN POLICY

 

Customer Service does not handle Return Requests.

Return Request are processed by the Returns Department only Monday through Fridays and the following conditions apply:

1)

By placing an order with Luxury Bedding Solutions via online or by phone, you agree to our Shipping, Returns and Cancellation Policies. It is your responsibility to fully read and understand our Shipping, Returns and Cancellation Policy. We are not responsible if you do not. If you have any questions or concerns, feel free to call or email us for further clarification.

2)

 **We do not accept returned products that have been removed from their original packaging. NO EXCEPTIONS. Almost all product(s) is/are visible in their packaging. If an item is returned and during inspection is found to have been removed from its packaging it will be returned to you at your expense and no refund will be issued.**

3)

 **We do not accept returned products from orders that were processed with unadvertised discounts.**

4)

Unless otherwise noted on the products Other Details tab, return request must be made within 14 days of receipt of the product(s). You will be responsible for the cost of returning the item.

5)

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Follow the onscreen instructions. You will be given a Return Number to use for all corresponding messaging. If you used the Guest Account sign up form at checkout, use the temporary password that was sent to you with your order confirmation. Return Authorizations Numbers are valid for 14 days. We must receive your return within this time frame.

6)

The Returns Department will notify you via e-mail once they have received and processed the returned item(s). All items must be fully processed and accepted by the Returns Department before the Return is complete. Once your Return is complete and if we accept your return,your order will then be subject to losing any Discounts and/or Free Shipping if the balance of your order does not meet the requirements and your refund will be reduced. You will be notified via email if your Return is Accepted or Rejected.

7)

DO NOT SEND YOUR RETURN BACK TO THE MANUFACTURER UNLESS YOU ARE EXPLICITELY INSTRUCTED BY US TO DO SO. THIS WILL DELAY YOUR REFUND.  IT IS NOT OUR POLICY FOR ITEMS TO BE RETURNED TO THE MANUFACTURER.


INCORRECT PRODUCT(S) RECEIVED

If your claim is that, the product(s) received was not the product(s) you ordered and the product(s) were shipped directly from the manufacturer several steps will need to be taken.

1)

We will check your order, our order form sent to the manufacturer and the invoice received from the manufacturer for the item numbers and description.

2)

If a discrepancy is found, we will contact the manufacturer for an EXCHANGE ONLY. You will receive the necessary Return Label to send all original packaging back to the manufacturer.

3)

All original packaging must be used for a return label to be created.

4)

Exchange Only product(s) are deemed Final Sales – No Returns or Exchanges.

5)

If your incorrect product(s) received is a duvet cover and you ordered a comforter, we will need pictures of all exterior and interior contents of the package sent to us for proof to give to the manufacturer. If the manufacturer stands by their investigation of the shipment, there will be no refund givenIf this decision renders a credit card dispute, any/all legal steps will be taken to retrieve our funds. We apologize to whom this may sound offensive however, this rule is now necessary due to some ‘customers’ who have taken advantage of internet retailers in this way.

6)

 We and/or the manufacturer will be responsible for the return shipping costs and replacement shipping costs if the return is a result of our error.


DEFECTIVE PRODUCT(S) RECEIVED

If you return your product(s) stating that your product(s) was/were defective several steps will be taken.

1)

The Return Request for defective product(s) must be made within 3 business days of receipt. If the product(s) is/are found defective after this frame, we will only follow the rules and regulations set by the manufacturer of the product(s).

2)

A letter with your name and order number must be listed on the letter.

3)

Your letter must state a complete list as to what you found defective. The manufacturer will not accept incomplete details.

4)

DO NOT IMEDIATELY RETURN THE PRODUCT(S) TO US OR THE MANUFACTURER. We will notify you via email within 3 business days as to where to return the defective product(s).

5)

If the product(s) are indeed found to be defective by the manufacturer, than it will be at the manufacturers discretion and policy to either replace or authorize us to process a refund to you.

6)

We and/or the manufacturer will be responsible for the return shipping costs and replacement shipping costs if the product(s) are found to be defective.

7)

If the item is found not to be defective, the product(s) will be returned to you at your expense and a refund will not be processed.


REFUNDS & STORE CREDIT

You should expect to receive your refund less shipping and handling fees within 4 weeks. However, in many cases you will receive a refund more quickly. The following conditions apply:

1)

This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request.

2)

If the product(s) was/were shipped via our Free Ship Policy, the manufacturers cost or our cost for shipping the product(s) will be deducted from the refund. If you wish to order something else to avoid the loss of funds, we will issue store credit for your use then or within 30 days.

3)

Any product(s) purchased with the store credit are deemed Final Sales – No Returns or Exchanges.


DISCONTINUED PRODUCTS

Discontinued product(s) is/are NON-Returnable or Exchangeable eand the following conditions will apply:

1)

If the product(s) are defective, the Defective Product(s) Received Policy will apply.

2)

If the product(s) are the wrong products received, the Incorrect Product(s) Received Policy will apply.

 

 

SPECIAL ORDER PRODUCTS

 

Unless otherwise noted on the product page, product(s) that are referred to as Special Made, Special Order, Custom Order or Custom Made are NON-Returnable, NON-Refundable and Can Not Be Exchanged because these product(s) are made for especially for you. These product(s) are not stocked by us or by the Factory where they are made. Each product(s) is/are cut and sewn especially for you. If you are unsure of the colors, you can always request a fabric swatch. If you have any questions or concerns, please do not hesitate to contact us at (866) 478-5485 or customerservice@luxurybeddingsolutions.com. Thank you.

 

 

CANCELLATIONS

 

Cancellations will be accepted within 24 hours of your submitted order by phone: 1.866.478.5485 or by email: cancellations@luxurybeddingsolutions.com.

*EXCEPTION* Special Order Product(s), including orders for any product(s) not listed on our website, or Expedited Orders cannot be cancelled.

If the item delivery is refused by the customer a 30% restocking fee will be charged. If an order has already been shipped or was not able to be cancelled due to shipping procedures then the customer will be responsible for return of item(s) per Luxury Bedding Solutions Shipping & Returns Policy.

 

 

INTERNATIONAL ORDERS

International shipping is currently available WORLDWIDE from Luxury Bedding Solutions. Luxury Bedding Solutions has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

1)

Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option.

2)

Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service.

3)

Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

4)

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.


WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL:

support@internationalcheckout.com.

 

 

PHONE:

USA Phone: +001.310.601.8196

 

USA and Canada: +1.866.682.0641

 

UK Phone: +44.20.8133.2436

 

Australia Phone: +61.28003.4685

 

Denmark Phone: +45.36.950312

 

Sweden Phone: +46.4069.35779

 

Hong Kong Phone: +852.8175.6057

 

Japan Phone: +81.50.5534.6826

 

Finland Phone: +358.(02)3619.0437

 

Brazil Phone: +55.(11)3717.5368

 

Dominican Republic Phone: +1809.202.3017

 

Ireland Phone: +01 443 3715

 

Mexico Phone: +55 8421 8266

 

New Zealand Phone: +09 889 0408

 

All Others: +001.310.601.8196

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.


INTERNATIONAL RETURN POLICY

The following conditions must be followed:

1)

Returns are NOT ACCEPTED for International orders, unless the product(s) is/are defective. All defective product(s) are subject to the Defective Products Received Policy found under the Domestic Return Policy section.

2)

Any defects found must be reported to the International Checkout representative within 2 days of receipt of your order to provide complete compliance with our manufacturer’s terms and agreements. Due to the time and distance involved on International Orders, the Return Policy for defective product(s) must be within 30 days of receipt.

3)

We will refund reasonable return shipping costs if the return is in accordance with our Incorrect Product(s) Received Policy or Defective Product(s) Received Policy found under the Domestic Return Policy section.

4)

DO NOT SEND YOUR RETURN BACK TO THE MANUFACTURER UNLESS YOU ARE EXPLICITELY INSTRUCTED BY US TO DO SO. THIS WILL DELAY YOUR REFUND.  IT IS NOT OUR POLICY FOR ITEMS TO BE RETURNED TO THE MANUFACTURER.

 

 

SHIPPING POLICY

Shipping Times are listed on each Product Page under the "Other Details" tab. However, from time to time especially during the Holidays there may be delays in shipping from the manufacturers such as Waterford, Jennifer Taylor, Sandy Wilson, etc. All Special Orders from Jennifer Taylor and Sandy Wilson ordered int the last two weeks of December through mid-February will be delayed due to the January Chinese New Year. Allow the minimum of 8 - 10 weeks for delivery of these special orders. In some cases, we do have the merchandise in stock and these items will be shipped within 3 business days.

Although we do carry some merchandise in stock, a great amount of our products ship directly from the manufacturers and will only ship to the lower 48 states. If you live in Hawaii, Alaska or any of the US provinces you must use our international shipping services.

We highly recommend that you sign up for an account rather than use "Guest Checkout" to enable you to view comments and notes regarding your order. If you use a guest account, keep the temporary password that you received to do so.

Please also note that the shipping rates for many items we sell are dimensional weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

ERRORS
Descriptive, typographic, photographic and price errors are subject to correction. We reserve the right to limit quantities ordered.

 

 

*NOTE*

All monitors do not render the same color images. Check the products you are interested in on a different type of computer or order swatches when available to ensure that you are seeing the correct colors of the products.

Luxury Bedding Solutions, M.A.Talia Company Inc and its manufacturers are not responsible for normal wear & tear, abuse, mistreatment, damages due to dry cleaning, washing and shredded or worn fabrics in areas of usage.