SHIPPING - RETURNS - CANCELLATIONS

1)

By placing an order with Luxury Bedding Solutions via online or by phone, you agree to our Shipping, Returns and Cancellation Policies. It is your responsibility to fully read and understand our Shipping, Returns and Cancellation Policy. We are not responsible if you do not. If you have any questions or concerns, feel free to call or email us for further clarification.

2)

 **We do not accept returned products that have been removed from their original packaging. NO EXCEPTIONS. Almost all product(s) is/are visible in their packaging. If an item is returned and during inspection is found to have been removed from its packaging it will be returned to you at your expense and no refund will be issued.**

3)

 **We do not accept returned products from orders that were processed with unadvertised discounts.**

4)

Unless otherwise noted on the products Other Details tab, return request must be made within 14 days of receipt of the product(s). You will be responsible for the cost of returning the item.

5)

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Follow the onscreen instructions. You will be given a Return Number to use for all corresponding messaging. If you used the Guest Account sign up form at checkout, use the temporary password that was sent to you with your order confirmation. Return Authorizations Numbers are valid for 14 days. We must receive your return within this time frame.

6)

The Returns Department will notify you via e-mail once they have received and processed the returned item(s). All items must be fully processed and accepted by the Returns Department before the Return is complete. Once your Return is complete and if we accept your return,your order will then be subject to losing any Discounts and/or Free Shipping if the balance of your order does not meet the requirements and your refund will be reduced. You will be notified via email if your Return is Accepted or Rejected.

7)

DO NOT SEND YOUR RETURN BACK TO THE MANUFACTURER UNLESS YOU ARE EXPLICITELY INSTRUCTED BY US TO DO SO. THIS WILL DELAY YOUR REFUND.  IT IS NOT OUR POLICY FOR ITEMS TO BE RETURNED TO THE MANUFACTURER.

1)

We will check your order, our order form sent to the manufacturer and the invoice received from the manufacturer for the item numbers and description.

2)

If a discrepancy is found, we will contact the manufacturer for an EXCHANGE ONLY. You will receive the necessary Return Label to send all original packaging back to the manufacturer.

3)

All original packaging must be used for a return label to be created.

4)

Exchange Only product(s) are deemed Final Sales – No Returns or Exchanges.

5)

If your incorrect product(s) received is a duvet cover and you ordered a comforter, we will need pictures of all exterior and interior contents of the package sent to us for proof to give to the manufacturer. If the manufacturer stands by their investigation of the shipment, there will be no refund given. If this decision renders a credit card dispute, any/all legal steps will be taken to retrieve our funds. We apologize to whom this may sound offensive however, this rule is now necessary due to some ‘customers’ who have taken advantage of internet retailers in this way.

6)

 We and/or the manufacturer will be responsible for the return shipping costs and replacement shipping costs if the return is a result of our error.

1)

The Return Request for defective product(s) must be made within 3 business days of receipt. If the product(s) is/are found defective after this frame, we will only follow the rules and regulations set by the manufacturer of the product(s).

2)

A letter with your name and order number must be listed on the letter.

3)

Your letter must state a complete list as to what you found defective. The manufacturer will not accept incomplete details.

4)

DO NOT IMEDIATELY RETURN THE PRODUCT(S) TO US OR THE MANUFACTURER. We will notify you via email within 3 business days as to where to return the defective product(s).

5)

If the product(s) are indeed found to be defective by the manufacturer, than it will be at the manufacturers discretion and policy to either replace or authorize us to process a refund to you.

6)

We and/or the manufacturer will be responsible for the return shipping costs and replacement shipping costs if the product(s) are found to be defective.

7)

If the item is found not to be defective, the product(s) will be returned to you at your expense and a refund will not be processed.

1)

This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request.

2)

If the product(s) was/were shipped via our Free Ship Policy, the manufacturers cost or our cost for shipping the product(s) will be deducted from the refund. If you wish to order something else to avoid the loss of funds, we will issue store credit for your use then or within 30 days.

3)

Any product(s) purchased with the store credit are deemed Final Sales – No Returns or Exchanges.

1)

If the product(s) are defective, the Defective Product(s) Received Policy will apply.

2)

If the product(s) are the wrong products received, the Incorrect Product(s) Received Policy will apply.

1)

Returns are NOT ACCEPTED for International orders, unless the product(s) is/are defective. All defective product(s) are subject to the Defective Products Received Policy found under the Domestic Return Policy section.

2)

Any defects found must be reported to the International Checkout representative within 2 days of receipt of your order to provide complete compliance with our manufacturer’s terms and agreements. Due to the time and distance involved on International Orders, the Return Policy for defective product(s) must be within 30 days of receipt.

3)

We will refund reasonable return shipping costs if the return is in accordance with our Incorrect Product(s) Received Policy or Defective Product(s) Received Policy found under the Domestic Return Policy section.

4)

DO NOT SEND YOUR RETURN BACK TO THE MANUFACTURER UNLESS YOU ARE EXPLICITELY INSTRUCTED BY US TO DO SO. THIS WILL DELAY YOUR REFUND.  IT IS NOT OUR POLICY FOR ITEMS TO BE RETURNED TO THE MANUFACTURER.